Responsible Gaming my66 – Malaysia Safe Play Guide

1What Is Responsible Gaming?

Responsible gaming means enjoying gambling — whether that's slots, Live Casino, EPL or Malaysia Super League Sports Betting, badminton, or poker — as a form of entertainment, not as a source of income or an escape from problems. It means playing within your financial means, managing your time wisely, and staying fully aware of the risks involved.

My66 has been operating in Malaysia since 2018, and over that time we've seen firsthand just how important a truly effective responsible gaming programme is — not merely one that exists on paper. A responsible digital entertainment platform doesn't just offer fair games and fast payouts; it also makes a genuine investment in ensuring its members are not harmed by uncontrolled gambling activity.

Healthy gambling has clear characteristics — you play with money you can afford to lose, you don't chase losses, you can stop whenever you choose, and it doesn't interfere with your daily responsibilities to your family, work, or personal finances. Conversely, when gambling begins to negatively affect these areas of your life, it may be a sign that support is needed.

My66's Responsible Gaming Programme is designed not only to provide control tools such as deposit limits and self-exclusion, but also to educate members on the risks of problem gambling and offer a clear, accessible path to getting help. We train our CS team to identify warning signs and offer proactive support without waiting for a member to ask first.

2Signs of Problem Gambling

One of the biggest challenges with problem gambling is that it often develops gradually and goes unnoticed by the person involved. Recognising the warning signs early is the single most important first step. Please consider the following questions honestly:

• Do you frequently find yourself thinking about gambling even while doing other things or spending time with family?
• Do you find yourself needing to bet larger amounts to get the same level of excitement?
• Have you ever tried to cut down or stop gambling but been unable to?
• Do you chase your losses — that is, bet more after losing in the hope of winning it back?
• Have you ever lied to family members or friends about how much time or money you have spent gambling?
• Have you ever gone into debt or borrowed money for the purpose of gambling?
• Have you been neglecting work, family, or personal financial responsibilities because of gambling?
• Do you feel restless, impatient, or irritable when you are unable to gamble?
• Do you use gambling as a way to escape from problems, stress, or feelings of sadness?

If you answered "yes" to two or more of the questions above, it may indicate that gambling has started to have a negative impact on your life. This is not a sign of weakness — it is a signal that you may benefit from the right support. The my66 team and the tools we provide are here to help you take back control.

3Deposit Limits & Spend Limits

One of the most effective tools in responsible gaming is setting financial limits before you start playing — not after you've started running low. my66 provides a deposit limit feature that you can manage yourself through your account settings.

• Daily Deposit Limit: Set the maximum amount you can deposit into your my66 account within a single calendar day. Deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX will be automatically blocked once the limit is reached.
• Weekly Deposit Limit: Set a maximum deposit amount for a rolling 7-day period. This is especially useful for planning your monthly entertainment budget.
• Monthly Deposit Limit: For longer-term control, a monthly limit lets you plan your entertainment spending within the context of your overall budget.
• Session Betting Limit: Decide on the maximum amount you are willing to lose in a single gaming session before you begin. Once that limit is reached, stop playing for the day.

My66 recommends setting your limits based on your net income after deducting all essential expenses such as rent, utilities, food, and savings. Money allocated for gambling should be genuinely disposable funds whose complete loss would have no impact on your daily life.

4Session Time Limits & Reminders

Time spent playing matters just as much as money spent. Extended gambling sessions without breaks can impair your judgment and increase the risk of making irrational betting decisions. my66 provides several time-related tools to help you stay in control:

• Session Reminder: Set a session time limit and my66 will send you a notification when you are approaching or have reached your time limit. You can choose to receive reminders at 30 minutes, 1 hour, 2 hours, or any duration of your preference.
• Daily Time Limit: Set a maximum number of hours you can spend on the my66 platform in a single day. Once this limit is reached, you will be automatically logged out until midnight.
• Cool-Off Period: Activate a short break — 24 hours, 48 hours, or 7 days — when you feel you need to step away without going through a full self-exclusion process.
• Session Time Display: The session timer displayed in the corner of the gaming interface helps you stay aware of how long you have been playing — without having to leave the game to check.

Research shows that taking regular breaks during a play session helps maintain more objective judgment. my66 recommends taking at least a 15-minute break every 2 hours of play, and not playing for more than 3 consecutive hours in a single session.

5Self-Exclusion – A Brave and Smart Step

Self-exclusion is an option for members who wish to take a break from my66 — temporarily or permanently. It is not a sign of weakness; on the contrary, it takes courage and personal accountability. my66 makes this process as straightforward as possible, with no barriers or burdensome procedures.

• Temporary Self-Exclusion (1–6 months): Your account will be fully restricted for the duration you select. During this period, you will not be able to log in, make deposits, play, or receive any promotional communications from my66.
• Long-Term Self-Exclusion (6–24 months): For longer periods, my66 offers a self-exclusion option of up to 24 months. The account cannot be reopened before the period ends, even at your own request.
• Permanent Self-Exclusion: If you decide to stop playing entirely, my66 offers a permanent account closure option. This is an irreversible decision, and my66 fully respects every member who makes this choice.
• How to Activate: Self-exclusion can be activated in under 2 minutes via Account Settings → Responsible Gaming Controls → Self-Exclusion. You can also reach the my66 CS team through Live Chat or WhatsApp for immediate assistance.

My66 also encourages members who choose self-exclusion to seek professional support from a qualified counsellor or organisation to address the root causes of their gambling issues. Activating self-exclusion is an important first step, but ongoing professional support can help ensure a stronger and more lasting recovery.

6Youth Protection

My66 takes the strictest approach to ensuring our platform is inaccessible to anyone under the age of 21. Protecting young people is not merely a legal requirement for us — it is a moral responsibility we take with complete seriousness.

• Mandatory Age Verification: All new members are required to confirm that they are 21 years of age or older at the point of registration. Identity document verification (MyKad) is required before the first withdrawal is processed.
• No Underage Accounts: If my66 determines that a member is underage, the account will be terminated immediately and all deposits will be refunded in full without exception.
• Guide for Parents & Guardians: If you're concerned that your child or a dependent may be accessing gambling platforms without your knowledge, there are several steps you can take — including installing parental control software on shared devices, monitoring online activity, and having open conversations about the risks of gambling.
• Password Protection: Do not save your my66 account password in any web browser on devices that can be accessed by children or other unauthorised individuals.

If you suspect that someone under the age of 21 has registered for or is using a my66 account, please report it to the my66 CS team immediately via Live Chat or by emailing support@my66.world. All reports will be handled promptly and in strict confidence.

7How to Get Help

If you or someone you care about is struggling with a gambling problem, the most important thing is not to face it alone. Help is available, and asking for it is a sign of strength, not weakness. Here are the support channels available:

• my66 CS Team (24/7): Reach us via Live Chat on the platform, WhatsApp, or Telegram. Our team is trained to listen with empathy and guide you to the right support resources without judgment.
• Dedicated Email: Send an email to support@my66.world with the subject line "Responsible Gaming Assistance" to receive a response from our dedicated team that handles responsible gaming cases.
• Immediate Self-Exclusion Activation: If you or someone you know needs to take immediate action, self-exclusion can be activated in under 2 minutes through your account settings or with the help of our CS team.

The my66 team can also help members put together a personalised recovery plan — including setting appropriate financial limits, identifying triggers that lead to excessive gambling, and providing ongoing support throughout the recovery process. We're with you every step of the way.

8The my66 Team's Commitment to Responsible Gaming

My66's Responsible Gaming Programme is more than a list of policies written on paper. It is a day-to-day operational commitment that involves team training, technology investment, and a company culture that puts member well-being first. Here is how my66 puts that commitment into practice:

• Regular CS Training: All my66 customer service team members undergo regular training on identifying signs of problem gambling and using sensitive communication techniques to support members who need help.
• Play Pattern Monitoring: my66's system automatically flags accounts that show high-risk gaming patterns — such as a sudden spike in deposit amounts, excessively long play sessions, or a consistent pattern of chasing losses. Our team will proactively reach out to the members in question.
• No Aggressive Advertising to At-Risk Members: Members who show signs of problem gambling will not receive promotional communications encouraging additional deposits. my66 uses data responsibly to protect — not exploit — members who may be in a vulnerable position.
• Annual Programme Audit: my66's Responsible Gaming Programme is reviewed and internally audited annually to ensure it remains relevant, effective, and aligned with the latest industry standards.
• No Age Exemptions: my66 has never and will never grant any exemption to the 21-year age limit requirement, under any circumstances. This is a line that will not be crossed.

My66 understands that as a digital entertainment platform, we carry a responsibility that goes beyond simply offering enjoyable games. The trust of our Malaysian member community is our most valuable asset — one we will never sacrifice for short-term gain. Responsible Gaming is not an added cost for my66; it is an investment in the trust that has been the foundation of our platform's growth for over seven years.